Shipping policy

At Klenvee, we understand that our customers are the heart of our business. Our goal is to make sure that every customer has a positive experience with us. We take care in the quality of our products and the level of service we provide. To ensure that your shopping experience with us is seamless, we kindly ask you to carefully read our Shipping Policy before placing an order. We believe that transparency is key to building trust with our customers, and we want to make sure that you fully understand our shipping terms.

ORDER AND SHIPPING CONFIRMATION

After you place an order with us, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with all the necessary information about your order, including the tracking number, and estimated delivery date.

Please check your spam folder if you do not receive these emails.

PROCESSING TIME AND SHIPPING SCHEDULE

We kindly request that you allow us 1-3 business days to process your order before it can be shipped out. It's important to note that this processing time is separate from the shipping time. Therefore, the total time it will take for you to receive your order will be the processing time plus the shipping time.

Additionally, please be aware that we ship orders exclusively on business days (Monday through Friday). Any orders placed over the weekend or during public holidays will be processed on the following business day.

Please send an email to inquire about your delivery time for your country. The average delivery time is between 5-14 days.

TRACKING YOUR ORDER

Once your order has been shipped, we will send you a shipping confirmation email that contains a tracking link. You can use this link on our Website to track the delivery of your package.

Please note that the delivery timeframe provided in the email is an estimate and may vary depending on your location and courier availability. Also, it is important to keep in mind that tracking information may take 1-4 days to show up on the courier's website.

While Klenvee partners with reliable courier companies to ensure the safe and timely delivery of your package, we cannot guarantee delivery within a specific timeframe. In the event of any shipping delays or issues, we will work with you to resolve the issue as soon as possible.

However, Klenvee is not liable for any shipping delays or issues that may arise during the delivery process.

SIGNATURES AND PACKAGE DELIVERY

Some of our courier partners may require a signature upon delivery. If this is the case, the courier will not leave the package at your doorstep without obtaining a signature from someone at the delivery address. If no one is available to sign for the package, the courier may leave it at a nearby location or attempt delivery again at a later time.

Please note that Klenvee is not responsible for any issues that may arise because of courier decisions to leave packages without a recipient.

If you know that you will not be available to receive the package when it arrives, you may be able to arrange for someone else to sign for it. Alternatively, you can contact the courier company directly to make alternative delivery arrangements. It is important to note that once the package has been delivered and signed for, Klenvee is no longer responsible for the package or any issues that may arise.

Please note that we cannot guarantee Saturday delivery.

DAMAGES DUE TO COURIER HANDLING

At Klenvee, we take great care in ensuring that all our premium products are of the highest quality and are packed securely to prevent any damage during transit. However, sometimes packages can be damaged due to handling by the courier company.

If you receive a package that appears to be damaged, we recommend that you take photos of the packaging and contact the courier company as soon as possible to report the issue. Please also send us the same photos at support@klenvee.com and we will do our best to assist.

Please note that any damage caused by courier handling falls outside of our Refund Policy. We perform thorough quality checks on all items before shipping, and all items are packed very safely and bubble wrapped. However, we cannot control how the courier handles the package once it leaves our facilities.

We appreciate your understanding in this matter, and we will do everything we can to assist you in resolving any issues with damaged packages.

INCOMPLETE / INCORRECT ORDERS

If your package arrives with missing or incomplete items, please contact us at support@klenvee.com with your order number and the details of the missing or incomplete items within 48 hours of receiving the package. Depending on inventory and stock, we may ship products separately. In this case, you will receive separate shipping confirmation emails containing the tracking number for each package. We will cover the shipping costs for any missing or incomplete items. If we are unable to provide a replacement, we will issue a refund for the missing or incomplete items.

ORDER CHANGES AND ACCURATE SHIPPING DETAILS

It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at support@klenvee.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.

DELAYED DELIVERY

At Klenvee, we understand that receiving your order in a timely manner is important to you, and we strive to ship out all orders as quickly as possible. However, please note that in some cases, there may be delays in delivery due to circumstances outside of our control.

For example, courier partners may experience unexpected delays or issues during transit, such as severe weather conditions or transportation disruptions. In such cases, we will do our best to work with the courier to ensure that your package is delivered as soon as possible.

Additionally, there may be unforeseen circumstances that may delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay.

Please note that Klenvee is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee the exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide any assistance that we can to help resolve any issues that may arise.

FREE GLOBAL SHIPPING

We offer free global shipping. Please note that we work with a variety of shipping carriers to provide the most affordable and reliable shipping options to our customers.

For international orders, please be aware that additional taxes, customs duties, and fees may apply upon delivery. This means that as the recipient, it is the customer's responsibility to pay any inbound duties, taxes, and customs fees. These charges are the responsibility of the recipient. Please check with your local customs office for more information on potential fees before placing your order.